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Privacy Policy

Privacy Policy – Professional Visa and Education Services

Last updated: 21 Jan 2026

Professional Visa and Education Services (ProVisa) (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website (https://www.provisa.com.au/)

  • Use our mobile application (if applicable)

  • Engage with us as a client or service user

This policy is designed to meet the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which require organisations to be open and transparent about how personal information is handled.

By accessing our website, mobile app, or using our services, you agree to the terms outlined in this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide services and communicate with you. This includes:

a. Identifying information:
• Full name, date of birth, gender
• Contact details (email, phone, postal address)
• Nationality, passport or identification numbers

b. Migration and service-related information:
• Visa and immigration history
• Education, employment and skills information
• Financial information where necessary (e.g., payment details)

c. Online usage data:
• IP address, device identifiers, browser type
• Website pages visited, time spent, referral data
• Cookies and analytics data

d. Mobile app information (where applicable):
• Device information (OS version, device ID)
• User engagement and preferences

We only collect personal information that is reasonably necessary for the functions and activities of our business, including providing immigration advice, processing inquiries, and improving our services.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you provide information through forms, emails, phone calls, consultations, or client intake processes

  • Automatically, when you use our website or mobile app via cookies, analytics, and tracking technologies

  • From third parties such as government agencies, skills assessing authorities, or authorised representatives, where necessary and permitted by law

We will always take reasonable steps to ensure that personal information is collected fairly, lawfully, and in a way that does not unreasonably intrude on your privacy.

3. How We Use Personal Information

We use your personal information for purposes including, but not limited to:

  • Providing professional migration and education services

  • Responding to inquiries and communication

  • Preparing and submitting visa applications and related documentation

  • Managing client relationships and service delivery

  • Billing, invoicing, and payment processing

  • Improving our website, tools, and services

  • Marketing and promotional communications (with your consent)

We will not use your personal information for any purpose that you have not consented to, unless authorised by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Government authorities (e.g., Department of Home Affairs) as part of visa applications

  • Skills assessing authorities or education providers

  • Professional advisors (e.g., legal counsel, accountants) with your consent

  • Service providers such as IT or cloud storage partners

  • Any other party you authorise in writing

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Some personal information may be stored, processed or disclosed overseas if necessary (for example, cloud-based services or communication tools). Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a way consistent with the APPs.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse trends, and administer the site. You can control cookie preferences through your browser settings, but disabling cookies may affect certain website functions.

7. Data Security and Protection

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These include:

  • Encryption and secure servers

  • Access controls and staff training

  • Regular review of our security practices

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Access, Correction and Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

  • Withdraw your consent to certain uses of your personal information (subject to legal or contractual restrictions)

To exercise these rights, please contact us using the details below.

9. Handling Complaints

If you believe your privacy has been mishandled, you may:

  • Contact us to lodge a privacy complaint

  • We will respond within a reasonable timeframe and investigate your concerns

  • If unresolved, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC)

10. Retention of Personal Information

We retain personal information only as long as necessary for business and legal purposes. When no longer required, information is securely destroyed or de-identified.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our information handling practices or legal requirements. The most recent policy will be posted on our website with an updated effective date.

We will take reasonable steps to notify you of material changes, including through notices on our website or direct communication where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Professional Visa and Education Services 
Email: admin@provisa.com.au
Website: https://www.provisa.com.au/
Phone: +61 02 9279 0473

Important Note: This Privacy Policy is a general template consistent with industry standards and Australian privacy law (including Australian Privacy Principles under the Privacy Act 1988). If ProVisa collects especially sensitive information (like health or biometrics), or operates specific mobile app features, additional clauses to address app permissions, data retention, and third-party SDKs should be included.